Thank you for shopping at ACTIONVILLAGE.COM. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following:
Any item taken in for return must be brand new, factory sealed and unused.
There are no returns on any Paintballs, Special Order Items, and Requested Skateboard Assemblies(gripped or assembled).
Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please call ACTIONVILLAGE.COM at (805) 823-8130 (M-F 8AM-5PM PST) for an RMA number. If a return is shipped back to ACTIONVILLAGE.COM with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account with a 15% restocking fee, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
We inspect and test all merchandise before completing the sale to ensure our products are leaving the showroom in 100% working order. Any Airsoft Gun that has been fired after the purchase is ineligible for return. Your signature is an acknowledgment of this and the return policy outlined below.
All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS.
Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand.
With the RMA number clearly written on the outside of the package, please send your return to:
Note: Returns take between 3-5 business days for completion.
ACTIONVILLAGE.COM has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.
• Angel Sports - 1-617-830-1891
Black Box Distribution: www.blackboxdist.com - firstname.lastname@example.org
DNA Distribution: 866.631.1584
Strange Bird:www.strangebirds.com 415.647.1515