YOUR ACCOUNT LOGIN
Username
Password
Forgot password?
CALL US
1.888.679.4327
Monday-Thursday: 9am-8pm
Friday: 9am-6pm
Store Front Hours
Monday:
Closed
Tuesday:
11am-7pm
Wednesday:
11am-7pm
Thursday:
11am-7pm
Friday:
10am-6pm
Saturday:
10am-6pm
Sunday:
Closed
Your Account Information
- Update Account Info
Your Account Tools
- Order History & Tracking
- Stock Status and Product Notifier
- View Your Wish List
- Address Book
View Cart My Account Order Tracking Gift Certificates Help
Free Shipping Details
 
ActionVillage.com
    log-in or sign-up | your cart: 0 items @ $ 0.00    
Links
Action Village >  Service Guide > Warranty
Action Village Live Help
Paintball
New Items
Closeouts
Ball Hauling Gear
Barrels
Bulk Buys
Casual Apparel
Field Gear
Gas Systems
Goggles & Accessories
Gun Parts and Upgrades
Loaders and Accessories
Misc Items
Paintball Guns
Paintballs
Paintball Videos
Playing Apparel
Scenario Apparel
Scenario Gear
About Us
Our Daily Rating
Why Shop Here?
Service Guide
Shipping Chart
Send Us Feedback
Link to Us
The Goods
Promotions
Giveaways
Team Discounts
Email Flyers
Socialize
Blogpost
MySpace
Facebook
Twitter
My Action Village
Login:
Password:
New Account
 
 General Warranty Information
 My product is broken or doesn't work.
 Who should I contact for warranty repairs?
Is your question not listed? Ask us.
 
Warranties for all products sold at Action Village, Inc. vary product by product. All warranties are provided by and serviced by the manufacturer of the corresponding product. Action Village, Inc. does not provide any warranty service. Neither the manufacturer nor Action Village, Inc. will be responsible for freight of items requiring warranty service.

Paintballs
There is no warranty on paintballs. Action Village inspects the outside condition of each and every lot of paint purchased to ensure the best quality product prior to shipping. Upon shipping the product, it is understood that many factors play a role in the quality of the product upon receipt. These factors include quality of handling and the climate that the paintballs are exposed to in transit. Cold weather exposure is especially damaging to paint. Action Village may choose to delay the release of product in order to minimize your risk of exposure to product damaged by the weather conditions that are beyond our control. Additionally, be advised to plan for cold weather seasons and avoid having product in transit for more than one day when cold weather (temperatures below 40 degrees) is a factor.

Paintballs damaged in transit by either weather conditions or rough handling are the customer's responsibility! Be sure to inspect the package when the product is delivered.

If you do receive paintballs, and there are a few broken balls in the bag, you can still salvage most of the bag by taking the paintballs and laying them on a paper towel. Then place another paper towel over them and gently rub back and forth to absorb the paint. This should clean off the paintballs enough to where they should shoot fine. Do not use water to clean paintballs.

Guns
Gun manufacturers' warranties vary by manufacturer. All guns carried by PaintballGear.com, Inc., include a minimum 90 day factory warranty. Some, such as Tippmann Pneumatics and ACI, offer a warranty of 1 full year. Any warranty service required should be directed to the manufacturer. Note that, like tires on an automobile, o-rings, springs, and cup seals are generally not covered by any manufacturer and are considered consumable parts. Installation of aftermarket parts and unauthorized "airsmith" modifications may void your factory warranty. No refunds or credits will be issued for guns that have been used or modified in any way.

Skateboards
Deck warranties only cover warped boards. Board manufacturers require that all warped boards be shipped back directly to them.
 
In the event you receive a broken or damaged item or the item proves to be defective out of the box, please give us a call after you receive the package at 888-679-4327. We can instruct you whether to contact the manufacturer for further assistance or provide you with an RA (return authorization) number, depending on the circumstance.
 
We do not provide any warranty repair or service for any products. If you have used a product and a problem develops, you must contact the manufacturer for all repair services. We are happy to provide you with the phone number/contact information for the manufacturers of all products we carry. In order to return a product to Action Village, it must be defective straight out of the box and you should contact us immediately at 888-679-4327 upon discovering the problem.

Paintball Manufacturer's Telephone Numbers
  • ACI: 877-832-6224
  • Action Markers: 260-426-4600
  • Air America: 847-545-9999
  • Air Gun Designs: 847-520-7507
  • Air Soft: 800-882-4656
  • ANS: 805-527-5661
  • Avalon: 281-498-2245
  • Bob Long: 925-625-7929
  • Brass Eagle/View Loader: 800-861-6095
  • Crossfire: 616-344-7600
  • Custom Products: 480-539-4820
  • Diablo: 800-346-5615 x 206 Kevin
  • Dye: 858-536-5183
  • Hybrid Paintball: 800-366-3110
  • Indian Creek: 208-468-0446
  • J & J: 330-567-2455
  • JT USA: 800-587-2246 x 217
  • Kingman (Spyder/Raven): 888-KINGMAN
  • Lapco: 858-693-0068
  • Mokal: 905-625-7571
  • National Paintball/32 Degree/Psycho Balistics/Diablo: 800-346-5615
  • Odyssey: 972-494-2500
  • Paintball Mania (NitroDuck): 636-296-0964
  • Planet Eclipse: 401-247-9061
  • PMI/Evil: 847-579-1633
  • Proteam: 904-439-3600
  • Shocktech: 708-418-8888
  • Smart Parts: 800-992-2147
  • Tippmann: 800-533-4831
  • Warped Sportz: 888-235-9277
  • WDP: 888-679-4327 contact or leave message for Pauly
  • WorrGames (WGP): 800-755-5061
  • Xtreme Enterprises (System X): 714-885-9157
Skateboard Manufacturer's Telephone Numbers
  • DNA (Alien Workshop, Habitat, Seek): 800-278-3787
  • Dwindle Distribution (Blind, Darkstar, Deca, Enjoi): 800-500-5015
  • Giant Distribution (Black Label, Element, New Deal): 800-229-3325
  • Tum Yeto (Foundation, Hollywood, Pig, Toy Machine, Zero): 800-886-9386
  • Sole Technology (Etnies, Es): 949-460-2020
  • Podium Distribution (DVS): 310-715-8300
  • Volcom: 949-646-2175
Still can't find what you're looking for? Contact us


Questions & Orders: 1.888.679.4327 Mon-Thurs 9am-7pm CST : Fri 9am-6pm CST
Help Center | Order Tracking | Returns | Shipping Chart | Giveaways | Gift Certificates | E-Mail Flyer | Privacy Policy | Site Map |  Link To Us
It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal, and international laws in regard to the possession, use, and sale of any item purchased from Action Village.
HACKER SAFE certified sites prevent over 99% of hacker crime.   Credit Card Payment Methods Amazon Payment Method
Copyright 1998-2009 ActionVillage, Inc. All rights reserved.
Action Village is a registered trademark of Action Village, Inc.